At myjackpot, your privacy is more than a legal obligation — it is our moral responsibility. This document clearly explains what data we collect, why we need it, how it is protected, and your rights as a myjackpot Malaysia member.
Myjackpot's Privacy Commitment to Malaysian Members
All data is transmitted via bank-grade encryption
Fully compliant with Malaysia's Personal Data Protection Act
Your data is never sold to any third party
You may request a copy or deletion of your data
Choose which cookies you allow — the controls are in your hands
Our privacy team is available to assist at any time
This policy applies to all myjackpot members in Malaysia.
Myjackpot understands that your trust is not freely given — it must be earned and maintained every day. One of the most important ways we uphold that trust is by taking the protection of your personal information seriously and consistently.
This Privacy Policy describes the data collection, use, disclosure and protection practices of myjackpot with respect to the information you provide to us, whether during the account registration process, use of our online casino platform, financial transactions or when contacting the myjackpot support team.
This document has been prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international best-practice data protection principles. We take this responsibility seriously — not because the law requires it, but because it is the right thing to do for every myjackpot member who entrusts their data to us.
Consent-Based Use: By using the myjackpot platform — whether browsing the website, registering an account or placing bets — you are considered to have read and agreed to this Privacy Policy. If you do not agree, please discontinue use of myjackpot's services and contact us to close your account.
Myjackpot only collects data that is strictly necessary to provide, improve and protect our services. The following are categories of data we may collect from members:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | Registration & KYC |
| Contact Data | Malaysian phone number, email address, residential address | Account Registration |
| Financial Data | Bank account number, e-wallet number (TNG, GrabPay, DuitNow), deposit & withdrawal records | Financial transactions |
| Technical Data | IP address, browser type, operating system, device ID, session data | Automatic — cookies & logs |
| Usage Data | Games played, betting history, session duration, login frequency | Automatic — platform system |
| Communications Data | Records of conversations with myjackpot support, emails, and complaints | Direct Interactions |
Data We Do NOT Collect: myjackpot never stores e-wallet PINs, bank account passwords, or credit card details directly in our systems. All financial transactions are processed through approved third-party secure payment gateways.
Every type of data we collect has a specific and legitimate purpose. myjackpot does not use member data for purposes unrelated to the platform's operations without your consent. The following are the primary purposes for which your data is used:
Myjackpot processes your personal data on one or more legal bases recognised under Malaysia's PDPA 2010:
Myjackpot does not sell, rent, or trade members' personal data to any third party for commercial gain. However, we may share necessary data with the following categories of parties under limited and controlled circumstances:
All third parties who receive myjackpot member data are required to protect that data to a standard at least equivalent to our own.
Our Commitment: We do not share your personal information with advertisers, data brokers, or any party that has no legitimate operational need in connection with myjackpot services.
Myjackpot continuously invests in security infrastructure to ensure members' personal data is protected to the highest practicable standard. Our security measures include:
All data transmitted between your browser and myjackpot's servers is encrypted using 256-bit SSL — the same standard used by Malaysian banks.
Data is stored on servers protected by multi-layered firewalls, strict access controls, and 24-hour real-time threat monitoring.
Myjackpot offers two-factor authentication (2FA) for member accounts to add an extra layer of security at login.
We conduct independent security audits at least once a year, along with regular penetration testing, to identify and address vulnerabilities.
While we take all reasonable steps to protect your data, no security system is completely impenetrable. In the event of a data breach that affects your rights, myjackpot will notify you and the relevant authorities within the timeframes required under PDPA 2010.
In certain operational circumstances, myjackpot members' personal data may be stored or processed on servers located outside Malaysia — particularly in connection with hosting infrastructure and international game provider services.
In each such case, myjackpot ensures that:
International data transfers occur only for legitimate operational purposes and will not involve disclosure of a member's full identity without a valid reason.
Myjackpot retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under Malaysian law. The following are general guidelines on retention periods:
When data is no longer needed, myjackpot will securely delete or anonymise it so that it can no longer be linked to you personally.
As a myjackpot member whose data we process, you have the following rights under Malaysia's PDPA 2010:
You may request a copy of the personal data we hold about you. Requests will be processed within 21 days.
You may request corrections to any inaccurate or incomplete personal data held in your myjackpot account.
You may request the deletion of your personal data under certain circumstances, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, free of charge.
You may request your personal data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact the myjackpot privacy team at privacy@myjackpot.ws. We will respond within 21 business days. In most cases, no fee is charged for reasonable requests.
State the type of request (access, correction, deletion, etc.), your myjackpot account number, and the specific details of your request.
We may require additional identity verification to confirm that the request is being made by the legitimate myjackpot account holder and not a third party.
Myjackpot will process your request and provide a response within 21 business days from the date a complete request is received.
The myjackpot website and app use cookies — small text files stored in your browser or device — to enhance the user experience, maintain session security, and analyse platform usage. Below are the types of cookies we use:
| Cookie Type | Purpose | Retention Period | Can Be Disabled? |
|---|---|---|---|
| Session login, CSRF security, language preferences, core platform functionality | Session / 30 days | No – the platform cannot function without them | |
| Understanding how members use the myjackpot platform to drive continuous improvement | 90 days | Yes – via cookie settings | |
| Personalising myjackpot promotional offers and bonuses based on your interests | 30 days | Yes – via cookie settings |
You can manage your cookie preferences through your browser settings or via the cookie settings panel in the myjackpot app. Please note that disabling essential cookies may prevent certain myjackpot platform features from functioning properly.
Myjackpot does not use cookies to track your activity on websites outside our platform. The analytics cookies we use do not collect any information that could personally identify you.
Myjackpot strictly does not accept registration or use of the platform by any individual under the age of 18. The myjackpot online casino platform is for adults only.
We do not knowingly collect personal data from individuals under the age of 18. Should we discover that data has been collected from a minor, the account in question will be closed immediately and all related data deleted within 48 hours.
If you are a parent or guardian and believe your child has registered a myjackpot account without authorisation, please contact us immediately at support@myjackpot.ws with the relevant account details.
The myjackpot platform does not contain links to external third-party websites. However, where you are directed to a third-party payment page (such as the Touch 'n Go portal, DuitNow, or the FPX gateway) to process your transaction, please note that:
We recommend reading the privacy policy of any third-party service you use while interacting with the myjackpot platform.
Myjackpot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, updated Malaysian legal requirements, or changes to the services we offer.
Should any material amendments be made to this Privacy Policy, myjackpot will:
Continued use of the myjackpot platform after any amendments constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your myjackpot account by contacting our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way myjackpot handles your personal data, please contact our Privacy Officer:
If you feel that your complaint has not been handled to your satisfaction, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Multimedia Malaysia. myjackpot will cooperate fully with any investigation conducted by the JPDP.
Our Final Commitment: myjackpot is committed to respecting your privacy and handling your personal data with responsibility, transparency, and security at all times. Your trust is our most valued asset.
Over 500,000 Malaysian members trust myjackpot with their personal and financial data. Register today and enjoy a safe, enjoyable and responsible online casino experience.
18+ only | Gamble responsibly | PDPA 2010 Compliant