Myjackpot Terms & Conditions – The Complete Guide for All Malaysian Members

Welcome to myjackpot, Malaysia's leading online casino platform, operating under the domain myjackpot.ws. This Terms & Conditions document ("Terms") constitutes a binding agreement between you ("Member" or "User") and myjackpot ("Platform", "We").

By registering an account, making a deposit, using any of our services, or accessing any part of the myjackpot platform, you acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document, as well as all related policies including our Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these Terms, we advise you not to use the myjackpot platform. Continued use following any amendments to the Terms signifies your acceptance of the latest updated version.

To register and use myjackpot's services, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years of age at the time of registration. myjackpot strictly prohibits the registration or use of the platform by anyone under the age of 18.
• You are registering as an individual on your own behalf only, and not on behalf of any third party.
• You are registering from a jurisdiction that permits participation in online gambling activities.
• You provide truthful, accurate, and complete information during registration. False or misleading information may result in immediate account closure without payment of any remaining balance.
• You are not on myjackpot's self-exclusion list or any related self-exclusion programme.

Myjackpot reserves the right to request identity verification documents (KYC – Know Your Customer) at any time. Documents that may be required include a Malaysian identity card (MyKad), passport, or driver's licence, along with proof of current address such as a utility bill or bank statement. Failure to provide the required KYC documents within the stipulated timeframe may result in a temporary account suspension until verification is complete.

Each individual is only permitted to hold one (1) active account at myjackpot at any one time. This includes accounts registered using the same name, email address, phone number, IP address, or device information.

If you hold duplicate accounts, myjackpot reserves the right to close all such accounts, forfeit any winnings obtained through those accounts, and withhold remaining balances pending investigation.

You are solely responsible for:

• Keep your myjackpot account password confidential. Do not share it with anyone, including family members.
• All activity on your myjackpot account, whether carried out by you directly or by any third party who gains access due to your negligence.
• Keeping your personal information up to date whenever changes occur, particularly your phone number, email address, and bank account or e-wallet details.

Myjackpot accepts deposits via legitimate and widely used Malaysian payment methods. All deposits must be made using a payment method registered in the member's own name. myjackpot does not accept third-party deposits.

All funds in a myjackpot account are held in Malaysian Ringgit (RM / MYR). myjackpot does not cover any charges imposed by your bank or e-wallet provider. Such charges, if applicable, are the member's sole responsibility.

Myjackpot members may submit a withdrawal request at any time, subject to the following conditions:

• Your account's identity verification (KYC) process must be fully completed before your first withdrawal can be approved.
• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals must be made to a bank account or e-wallet registered in the same name as the myjackpot account holder.
• If you have received a bonus, the associated rollover must be fully completed before the bonus balance can be withdrawn.
• Myjackpot reserves the right to request additional verification for withdrawals exceeding RM 5,000 at once.

Withdrawal processing time is 3 to 10 minutes for Malaysian e-wallets and 1 to 24 hours for FPX bank transfers under normal circumstances. Requests requiring additional review may take up to 3 business days. myjackpot will notify members via email or SMS should any delay arise.

Myjackpot offers a variety of promotions and bonuses to members from time to time, including welcome bonuses, reload bonuses, weekly cashback, free spins, and special rewards for Malaysian festivities. Each bonus is subject to the specific terms stated on the relevant promotions page.

General conditions that apply to all myjackpot bonuses unless otherwise stated:

• Rollover requirement: Bonuses received must be rolled over at the specified multiplier (typically 15x to 30x depending on the bonus type) before any withdrawal can be made.
• Validity period: Bonuses must be used within the stated validity period (typically 7 to 30 days). Any expired bonus will be automatically forfeited.
• One bonus at a time: Members may not stack more than one active bonus at a time unless stated otherwise in the relevant promotion terms.
• Minimum bet: Some bonuses require a minimum bet per spin or match to count towards myjackpot's rollover calculation.

Myjackpot reserves the right to void bonuses and related winnings in cases of abuse, promotion misuse, or attempts to meet rollover requirements in a manner contrary to the spirit of the promotion. myjackpot's decision in such matters is final.

All games offered on myjackpot — including slots, live casino (baccarat, roulette, blackjack), table games, and lottery — operate using certified Random Number Generator (RNG) technology that has been independently audited. This ensures that the outcome of every round or game is entirely random and cannot be influenced by any party.

• All bets that have been confirmed and accepted by the myjackpot system cannot be cancelled by the member.
• In the event of a technical disruption during a game session, myjackpot will review the server logs and act in accordance with the system's accurate transaction records.
• Winnings displayed in-game are shown in MYR. Any discrepancy between the display and system records will be resolved based on myjackpot's server records, which are considered accurate and final.
• Myjackpot reserves the right to withdraw any game, promotion, or market at any time without prior notice.

The RTP (Return to Player) value for each slot and casino game on myjackpot is stated in the respective game information. RTP is a long-term statistical average and does not guarantee returns in any individual session.

Myjackpot's Sports Betting section covers a wide range of events including football (Malaysia Super League, EPL, La Liga, UCL), badminton (BWF World Tour, Thomas Cup, Uber Cup), esports (Dota 2, Mobile Legends, Valorant), boxing, NBA basketball, and more.

• Event cancelled: If an event is cancelled and does not resume within 24 hours, all related bets will be voided and returned to the myjackpot member's wallet.
• Event postponed: If an event is postponed and resumes within 24 hours of its scheduled time, all bets remain valid. If it exceeds 24 hours, bets are voided unless otherwise stated by myjackpot.
• Official results: All bet settlements are based on official results from the relevant sporting body. myjackpot is not responsible for any errors in unofficial result reports.
• Odds change: Odds are offered at the time the bet is confirmed. Any odds changes after a bet has been accepted will not affect that bet.
• Betting limits: The minimum and maximum Sports Betting limits at myjackpot are shown on the relevant market page and are subject to change depending on the event.

For live betting during an ongoing event, odds on myjackpot can change rapidly. A bet is only considered valid once myjackpot's system confirms receipt — not simply when you click the button.

Myjackpot's progressive jackpot accumulates from a portion of all player bets across the network. The jackpot value displayed on the platform is a real-time estimate and may differ slightly at the point of win confirmation due to network latency.

• Jackpot winnings below RM 5,000 are automatically credited to the member's myjackpot wallet within 10 minutes.
• Jackpot winnings between RM 5,000 to RM 50,000 will be processed within 24 hours of verification.
• Jackpot winnings exceeding RM 50,000 requires an additional identity verification process. The myjackpot team will contact the member within 24 hours and payment will be processed within 3 business days.
• Jackpot winnings are subject to game integrity verification by myjackpot. Where there is evidence of technical manipulation or use of unauthorised software, myjackpot reserves the right to withhold payment until the investigation is concluded.

Myjackpot is an entertainment platform that should be enjoyed responsibly and fairly by all members. The following actions strictly prohibited and may result in account closure without prior notice:

• Using bots, automated programs, scripts, or any third-party tools to play games or place bets on myjackpot.
• Attempting to exploit bugs, technical errors, or system vulnerabilities on myjackpot for unfair advantage.
• Misuse of promotions or bonuses in a manner contrary to the spirit of the offer, including opening multiple accounts to claim bonuses repeatedly.
• Fraud or money laundering through a myjackpot account. myjackpot fully complies with Malaysia's anti-money laundering laws.
• Sharing or selling your myjackpot account to another party, or using someone else's account.
• Abusive, threatening, or offensive language or behaviour in any myjackpot communication channel.

Myjackpot takes the privacy of all members seriously. The collection, processing, and use of members' personal data is carried out in accordance with myjackpot's separate Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA).

In summary, myjackpot:

• Collecting only the personal data necessary for platform operation, identity verification, and legal compliance.
• Not selling or sharing members' personal data with third parties for marketing purposes without consent.
• All data is protected with 256-bit SSL encryption and multi-layered server security.
• Grants members the right to access, amend, or request deletion of their personal data to the extent permitted by law.

For more information on how myjackpot handles your data, please refer to Privacy Policy for comprehensive answers.

Myjackpot believes gambling is entertainment and should always remain so. We are committed to responsible gaming and provide tools and resources to help members stay in control.

Responsible gambling features available within every myjackpot member account:

• Deposit limit: Set a daily, weekly, or monthly deposit limit to keep your spending in check.
• Betting limits: Set a maximum limit on how much you can wager within a given period.
• Loss limit: Set a loss limit to protect yourself from excessive losses.
• Cool-off period: Suspend your account for anywhere between 24 hours and 6 months if you need a break.
• Permanent self-exclusion: Permanently close your myjackpot account if you feel that gambling is negatively affecting your life.

If you need help or advice regarding a gambling problem, please reach out to the myjackpot support team or contact a relevant support organisation in Malaysia. myjackpot does not provide services to individuals known to have a serious gambling problem.

For more information, visit the Responsible Gaming ours.

Myjackpot reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Breach of any myjackpot Terms & Conditions set out in this document.
• Activity suspected to be related to fraud, money laundering, or other financial crimes.
• Failure to complete the KYC process within the timeframe stipulated by myjackpot.
• Requests from legitimate Malaysian authorities.
• Members found to be under 18 years of age — account will be closed and balance forfeited.

Members may also request voluntary account closure at any time by contacting the myjackpot support team. Any eligible balance (after deducting bonuses that have not met the rollover requirements) will be refunded within 5 business days.

The myjackpot platform is provided "as is". While we make every effort to ensure the platform runs without interruption, myjackpot does not guarantee that the service will always be available free of disruptions, errors, or technical issues.

Myjackpot is not liable for:

• Financial losses not directly caused by a proven technical error on myjackpot's part.
• Payment delays caused by issues on the part of the member's bank or e-wallet provider.
• Losses resulting from internet disruptions, device failures, or technical issues on the member's end.
• Any indirect, special, or consequential losses arising from the use of the myjackpot platform.

Myjackpot's maximum liability to any individual member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Myjackpot reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon being published on this page.

We will make reasonable efforts to notify members of material amendments through:

• A notice displayed on the myjackpot homepage for a reasonable period.
• Email to the member's registered address for amendments that significantly affect member rights.

Continued use of the myjackpot platform following any amendments constitutes your acceptance of the updated Terms. It is each member's responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding these myjackpot Terms & Conditions, please contact our team through the following channels:

• Email: support@myjackpot.ws – we aim to respond within 24 hours.
• Live Chat: Available 24/7 on the myjackpot app and website – for issues that require immediate resolution.
• Language: Full support available in both Bahasa Malaysia and English.

For formal complaints relating to account decisions, bonuses, or payments, please use the official myjackpot complaint form available under the "Contact Us" section on the platform. We are committed to resolving all complaints within 5 business days.